FAQ regarding Park Stay Fly deals and Airport Parking and Hotels - Park Sleep hotels

The Park Sleep Hotel package includes one nights stay at the hotel with free parking of up to 14 days. (Please refer to the hotel detail page for the specific days of parking). You can choose your room night for either the beginning or end of your trip, or both.
We have live help from Monday through Friday 8 AM.-11PM.EST, Saturday 9 AM. - 11 PM. EST, Sunday 11 AM.-9 PM. EST, and Holidays 9 AM.-5 PM. EST to assist with your customer service needs. Our support team can be reached via phone at 888-496-2393 or via live chat through the Customer Support Online portal.
To avoid a room charge, reservations must be canceled by 4pm, 24 hours prior to arrival day or date of parking (whichever is first). Please call us directly at 888-496-2393 to cancel a reservation. If a reservation must be canceled while our office is closed, you must call the hotel directly. In this event, a cancellation number must be obtained from the hotel and conveyed to us within 24 hours of scheduled arrival date for a refund to be issued. No refunds or adjustments will be made for No Shows or portions of the services not used.
Yes, please contact our customer service representatives via phone at 888-496-2393 or via live chat through the Customer Support Online portal.
You will receive an immediate confirmation of receipt. Some hotels have to confirm the parking spot which can take up to 24 hours to confirm but is usually done within few hours.
We negotiate room rates directly with our hotel partners in an effort to deliver the best possible rates to our customers.
You can make a reservation directly online via our website. Parksleephotels.com or by calling our customer representatives at 888-496-2393.
We accept all major credit cards. To secure and guarantee your reservation, your credit card will be charged a reservation deposit. This deposit will be applied towards the total cost of your trip. The remaining balance will be due at check-in.
Your car will be parked at the hotel in a secure area with cameras. Some of our partner hotels offer parking in a garage within walking distance to the hotel.
You may add additional days of parking to a base package by paying a small fee for extra days. This option is available during the checkout process.
The hotel will charge a small fee per day for the extra car parking.
Most of the hotels offer a free shuttle service to the airport. Some hotels require taxi service to the airport. Some hotels do charge for shuttle service to the cruiseport. You must contact the hotel when you return to be brought back to the hotel.
When checking in at the hotel, please speak to the front desk representative about shuttle service and times. Some hotels do require notification of your shuttle request times.
Yes. The online booking is safe and secured. We use multiple layers of encryption to secure all transactions.
Yes!, We currently offer senior citizen, military and government employee discounts. We also release discount coupon codes every month for our park stay fly packages. Please see coupon page for details on coupons.
Yes our hotels guarantee late arrival.
Our hotel partner properties are smoke free, though they do offer smoking areas.
Our customer service representatives will contact you via phone and email to let you know the hotel was sold out. We will make every effort to find and present suitable alternatives for you at another hotel.
You can make a request in the additional comments section on the reservation summary page. The hotel will make every effort to accommodate your request, subject to availability.
Yes. We offer parking facilities close to the airport and cruise ports throughout US and Canada.
Please contact our Customer Service Representatives at 888-496-2393 or via our Customer Online Support portal and we will be happy to send you another confirmation email.
The booking id is for our reference. The confirmation number is given from the hotel to confirm your reservation.