February 20, 2017 Verified
Arrived at the hotel after booking it 2 months prior using Park Sleep Hotels to find that the hotel didn't have my reservation. I showed them the email confirmation I got from Park Sleep Hotels and they said it was never faxed to them from Park Sleep Hotels. (Is that really how their system works?) At any rate, the hotel receptionist, was great and was able to book my room at the price we got on Park Sleep Hotels - not sure what would have happened if they were full. Called Park Sleep Hotels and had them refund my deposit. Not sure if this is a common occurrence.