(35 Community Reviews)  |  2180 Islington Ave., Toronto, ON M9P 3P1
Quality Hotel And Suites Airport East, ON M9P 3P1 near Toronto ON
Traveler Rating
Very good
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Rating summary
Sleep Quality
Good Value..pleasant staff..restaurant food excellent.
Great value, excellent location near airport and highway. Rooms are tired looking but very clean.
The fire alarm going off at 7:00 am was a little scary. Being on the 11th floor with no elevators operating and the prospect of having to walk down 11 floor with suitcases and walking with a cane was concerning. Fortunately it all worked out and evavators were restored, we made it to the airport in time. I do realize that this incident was out of your control and that it was handled well.
The Hotel is OK. Even though takes only 9 minutes for the shuttle bus to reach to the airport, had to wait for 45 minutes for arrival. Most probably they don't send a bus after the first call. They wait for more people and then send the bus. This was not the first time. Every single time had to call them two or three times to finally send a shuttle bus. The only problem is when this happen to you at night or when is cold outside. Shuttle buses from other hotels arrived couple times already and my bus was nowhere. So I decided won't sleep in their hotel any more.
The hotel is tired looking. It took 35 minutes to check in.
I have stayed here a couple of times and mostly for the convenience to the airport and I can park at the hotel while away. The room was clean but run down. TV reception was terrible. No coffee whitener for coffee in the morning. Would be nice to have a couple of bottles of water in the room as well.
The service at the front desk in helping me to deal with their very slow and "difficult" computer was superb. Problem could be solved perhaps by upgrading their public access computer. Didn't like chairs positioned right behind me for next user. Felt this was invasion of my privacy. Had to ask someone to move a few feet into the lobby seating area to wait.
Found the hotel easily. Food in the restaurant was good, although the break fast buffet was scant. Next time I'd order from the menu. The bed was comfy, the room was clean. Front desk staff was excellent. The shuttle was on time and long-term parking is just st the rear of the hotel. What else could you ask for.
Great location for a nights stay prior to an early morning flight. Friendly staff and shuttle service was appreciated
Very good for a one night sleep and park hotel. Great value for the price. Helpful and friendly staff.