(7 Community Reviews)  |  4120 East Van Buren Street, Phoenix, AZ 85008
Howard Johnson Downtown, AZ 85008 near Sky Harbor International Airport
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Rating summary
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Rooms
 
 
We've always stayed elsewhere for park and fly, but I think we found our new spot
 
 
 
 
 
 
 
 
 
I want to give an exceptional rating for the Room Service Staff from our recent stay at the Howard Johnson Downtown. I forgot a personal items bag in the room and left for vacation for over a week , I called the Hotel and the Service Staff had gotten the bag and it was put aside for me to pick up 6 days later. I am so very glad and very appreciative for the honesty of the staff at this Hotel. If I could suggest one improvement it would be to not place persons in a room where the smoke is very strong. None of us are smokers and there was a definite smoke smell to the room. I am not sure what can be done but that would be one improvement that would be very much appreciated. Thank you, again, to the honesty of the Service Staff at this Hotel. I have stayed at other Hotels and forgotten items and they were not returned. I really appreciated the honesty.
 
 
 
 
 
 
 
When we checked in we were given a room with one king bed. I had wanted a room with two queen beds and was told by the guy at the front desk that it would be an additional charge. So we took the one king bed. When we got to our room it hadn't been cleaned yet so we waited for over an hour to get into our room. Then we had no towels or wash clothes, we had to wait for them to finish being cleaned. While we were waiting in the lobby for our room to be cleaned two other people came in and were treated very bad by the guy at the front desk. He was very rude to both of these gentlemen. I will never stay at this place again. Very unhappy with this whole experience.
 
 
 
 
 
 
 
 
 
Had shuttle service early morning, the manager was very helpful, the room was beautiful
 
 
 
 
 
 
 
We weren't quite sure what to expect after reading some of the other reviews but we had a great experience. The manager, who checked us in, was most helpful and friendly. We were given a large room on the ground floor near the front which was great since we had a lot of luggage. The breakfast area opened up at 4:00 am so we were able to get something to eat before our 5:15 shuttle which was right on time. The hotel was old, but you could see that they had been updating. Overall our experience was good and we would stay here again. It was a good value.
 
 
 
 
 
 
 
Nice hotel..reasonably priced...easy to get to airport
 
 
 
 
 
 
 
 
Dune