Both front staff members we encountered were young and very exuberant. They were extremely helpful, offering to help with luggage out of car and into shuttle. Shuttle very large, comfortable, and available 24 hours. I have stayed at more expensive hotels where you have to park off site - Days Hotel has a locked area for long term parking. Having a hot breakfast available at 4 am is the first I have come across at the many hotels I have stayed at around Buffalo Airport. I have stayed at nicer park and fly hotels, but the shuttle did not start early enough and I ended up taking a cab at an extra expense to the airport. Days Hotel may not be as glamorous, but it had what I really needed - early breakfast, early shuttle and 30 days parking included. Will definately stay there again.