December 29, 2016 Verified
I was disappointed staying at the hotel this time. My friend and I have used the hotel several other times for travel out of SMF for vacations and have been satisfied. I requested a wakeup call which I never received. Thank goodness I also set the alarm on my phone. Upon return I called for the shuttle. Angie said it would arrive in 15 to 20 minutes. After 45 minutes I called again and the young man that answered told me he knew nothing of the call and Angie was not there. He did send the shuttle. We finally arrived at the hotel 1 1/2 hours after the original call. I was very disappointed and upset after a long flight with a layover from Maryland. I double if I will stay there again. I will look for another hotel that is close to the airport that has shuttle service since I live 1 1/2 hours away.