Personnel were friendly and helpful. The room was nice, but the pillows hard as rock, so it was impossible to use them for sleeping. Outside lock to my section of the motel did not work with my card key, so had to go through a smoke-filled hallway and up the stairs to get to my room. My car was seemingly well-protected while I was away. I did see the city police patrolling the parking lot while I was going to my room the night I checked in. I think the price was high, even though I truly appreciate being able to leave my car in a secure location for the week. The clerk at the desk was helpful, and the shuttle drivers were very nice, courteous, and helpful.