We stayed at the hotel for the park and stay. We had some issues before heading to the hotel on the evening of March 9. A simple call to the hotel guaranteed our room would continue to be available. We did not arrive until after 10pm. Check in was a breeze. The shuttle the next morning was prompt. Upon our return the shuttle arrived very quickly after we placed the call to request they pick us up. They were there in about 10 minutes. Would stay here again as well as recommend it to friends.