December 05, 2022 Verified
Hotel stay was great. Shuttle service to the airport was on time as promised. Return shuttle service was non-existant. I called repeatedly for the shuttle and nobody would pick up the phone. We waited outside at pickup point for over an hour in the cold and finally had to take a taxi. Thank you to Hotel front desk for covering our taxi cost. We will definitely include Four Points in our future travel plans but PLEASE improve your return shuttle service.