October 28, 2015 Verified
Room was fine however checking in was not.Person at desk Pam refused to accept my reservation I had through Stay Park Travel and proceeded to charge me a higher amount.After call a representative from SPT she called hotel to straight out pricing.She assured me it woukd be taken care of. Going back to the front desk I encountered same person who became extremely rude and upset with me. After checking my credit card transactions found out not only did she failed to correct her mistake she instead overcharged me a second time.Now I had double the charges on my card. Situation was only rectified thanks to Christian and night auditor whom I forgot to get his name,understood the problem and reversed all the charges and charged me the corredct amount.For this I thank them. Their cooperation was directly opposite of what I received from the day person