When we arrived we were told there was a maintenance emergency in our reserved room and were transferred to the Aloft hotel across the street where we were greeted by Jordan who was one of the highlights of our vacation. He was very personable and knowledgeable and had a positive upbeat attitude and is an asset to your company. The room was clean and met our needs as a place to sleep before our morning flight out of phl. The shuttle to airport runs every 20 minutes and was on time and convenient going to and returning from airport. We did a sleep park fly package and had to save our parking ticket to be validated prior to leaving after returning from our trip. Overall it was a very good experience with Jordan at the front desk being the highlight.