November 16, 2023 Verified
Room was nice. Bed too firm for me. Hotel would not honor our included breakfast which was included when I made the reservation. Parksleephotels customer service was no help (disappointing). I looked at the breakfast menu in the evening so we could plan our morning before our flight (eat in the hotel or go to a local restaurant). In the morning, we asked for the breakfast menu in the hotel restaurant. We were told that there wasn\'t one and they only had the buffet. When I said that I saw one last night, the server brought one. We wanted cooked to order omelets not the buffet. Server said they could do that for us but was still pushing the buffet. She didn\'t really even know what was on the menu. Food was good though.