We actually stayed at Four Points across from Aloft due to an overbooking from a bus group. Initially I was annoyed, but the front desk at Four Points were apologetic and gave us a small credit and free drink at the bar. The next day when we were waiting for the shuttle to the airport at 4am, a different gentleman gave my 2 year old son a cookie and a water. They were very accommodating and attentive and the rooms were clean and comfortable. Would highly recommend and stay again