The shuttle driver was very nice and very prompt. Our only complaint is that it was very difficult to get from our International terminal to where the shuttle told us to meet them. We called for directions as to how to get there and she could not assist us. After 20-30 minutes we finally made our way to the designated bus shuttle spot. Then on our way out of the airport (from the magic bus shuttle stop) we passed right by access to the international terminal # 5 where we wanted to be picked up. : (