February 09, 2017 Verified
Wanted a place to park the auto and get a few hours sleep prior to a 5am flight. That's what we got. Our car not there when we returned as promised. Staff put the wrong date for our return thus had to wait extra time to bring it from secured lot to hotel. Had to wait extra. Long time for pickup as Valet Connection van went past our agreed to pickup point twice before finally getting him to stop. Then he dropped off others at Valet Connection garage prior to our delivery to hotel. Then found out our auto was at V.C. Garage we just stopped at on way to hotel. Frustrating, cold and no one in charge here. Accountability?