the only complaint was that I left a pair of earrings on the bed side table and I called right away after we left and they said they were not there. I know I left them there and called within an hour of leaving. I do not think the room was cleaned yet, but at any rate am not sure they even checked. The earrings were not valuable, but I had made them and they were important to me. also this was May 2017 which is not a selection below.