Upon check-in, we could tell that this place was special. The desk clerks (Amber & Julie) were wonderful. When we mentioned that we would need the shuttle at 2;00, they automatically extended our check-out time till 2:00. The room was very clean and large and was tastefully decorated. The next day, our flight was unexpectedly cancelled and we were scurrying around trying to figure out what to do, the clerk on duty came over to us and said that they would extend our check-out until something could be figured out. We eventually got a flight out that day (on another airline), but the customer service has me sold every time I venture to Cleveland.