NO ONE OUTSIDE WHEN YOU DRIVE UP TO HANDLE YOUR LUGGAGE. NO VALET PARKING. THIS IS NOT WHAT YOU WOULD EXPECT FROM A BEST WESTERN WE HAD TO GET MAINTANCE TO HELP WITH LUGGAGE. SHUTTLE SERVICE IS VERY HELPFUL. RANNELL (SHUTTLE DRIVER IN THE EVENING) WAS A VERY SWEET GIRL AND IN THE MORNING FOR BREAKFAST THE WOMEN ASSISTING THE GUEST WAS A HAPPY AND HELPFUL WOMEN REALLY MADE THE DAY START OFF WELL