I did not know much about this hotel as I found it on line but I was pleasantly surprised at the location-- safe, attractive and well maintained exterior-- though I had to say that they 12.00 parking fee was unexpected and crazy. WhenmI went in and was greeted by Jessica at the counter, the experience got REALLY good. Jessica was so friendly, fun and helpful and really understands what customer service is all about. She spoke to me every time I was in the lobby area and is a true asset to your company. I would use this hotel again-- and would hope that she was working.