February 09, 2020 Verified
We took a 5am shuttle for a 7am flight, while waiting in the security line, my boyfriend realized he left his phone on the nightstand. Once through security, I began calling the hotel to see if there was any chance they could find his phone and send it with the next shuttle. I attempted to call for the next 20-25 minutes with no answer, shortly after 6, someone answered and worked on sending someone to the room to retrieve the phone and also spoke with the driver to see how quickly they could get back to airport with phone. Somehow it all worked out with my boyfriend meeting the driver and getting back through security and on the plane in the nick of time! Thank you so much!!