We parked first and stayed when we returned from our trip. The front desk staff were helpful and friendly both times. The shuttle left the hotel exactly when we expected and the driver was courteous. Too bad we did not have the same driver when we returned. Our plane was an hour late, so it was 2:52 a.m. when we first called for the shuttle. The driver said initially he would be there in 25 minutes, and then when we called again 30 minutes after our first call he said 10 minutes. 15 minutes after that I called the front desk, and the driver arrived about 3 minutes later. He initially did not get out of the van to assist another passenger with her luggage, until she asked. The room however was very clean and comfortable, and they gave us a late checkout of 1 p.m. as we did not arrive until 4 a.m.