We did the extended parking. Everything from check-in to the room and to the airport drop off was wonderful. We returned on a Saturday and that is where it went downhill fast. I called for the shuttle to pick us up at 4:15pm. Was told to call back when I have my bags in hand and was waiting at the shuttle pick up area at the airport. I called back at 4:25pm (bags in hand) and was placed on hold for over 10 minutes. While still on hold, I used another phone and got right through. They said they would send someone. 20 minutes later, I call again. They said they have someone in route. 20 minutes later we call again. They again were on their way and would call us when they got there. No call was ever made to us. We had to call again only to be told they thought the driver picked us up already because he was back at the hotel. NOPE, we were still waiting. We were eventually picked up at 6:00pm. 1 hour and 45 minutes after we landed and after my first phone call for a pick up. I think they could do better than that.