Hotel service was excellent. They were polite and helpful. The shuttle service was horrible, we ended taking an Uber. I paid for park and stay ahead of time. Shuttle driver insisted that we did not have free shuttle even though I had our paid receipt. There were of us and I tried to sort it out for over an hour. The hotel receptionist tried her best to assist and provided receipts to the shuttle driver. He wouldn\'t budge. So we took Uber to the cruise port and also on our return to hotel for our car. Would definitely stay at this hotel again. I won\'t ever use the shuttle service though. The shuttle manager hid in the back room, even when it was requested that he help sort out the problem.