Website Reviews
We stayed at O'Hare DesPlaines Best Western hotel offered through the Park, Sleep and Fly Hotels program. This was the first time using this program and we couldn’t have been more pleased. Pulling into the hotel parking lot, I had some hesitation. However, once inside, we were pleasantly surprised. The front desk clerk, I believe her name was Andrea, was professional and efficient getting us checked in. The hotel is definitely showing some wear and tear, however, our room looked as if it was recently renovated. It was spotless with a decent bathroom and comfortable beds. Andrea offered suggestions for dinner and were back to the room for sleep. May I point out we never heard a plane! Alan greeted us in the morning (4:15 am). He too, was great. He even had a grab and go breakfast ready for us to take to the airport, since the breakfast area was not yet open (breakfast area recently renovated & looked quite nice). We were happy with our am driver, who went out of her way to show us where pick up would occur on our arrival back. Arrival back went without issues; we went where the hotel directed us for pickup, called their number and our driver arrived within 15 minutes. We were driven back to the hotel, picked up our car from the lot and away we went. All this at a price we would have paid for parking alone at O’Hare! Could not have been happier with their services!
quick and easy process Any changes needed are addressed quickly
We love the program. The peace and convenience of staying near the airport takes a lot of the stress out of traveling.
Well, I just completed the online booking part only - and am only rating based on this initial experience. I made an error in my dates while making a reservation online and called and left a message for assistance. The support person (Janine) was very responsive and was able to help me cancel my incorrect reservation and confirm a corrected reservation. All this was done on a Sunday morning the day before New Year's eve. I wasn't expecting a call back or email until Monday (at the earliest) or even Wednesday due to New Year's day holiday. So, right at this moment - I would highly recommend this company. I felt relief knowing my credit card wouldn't be deducted incorrectly. I will post another review once I actually stay at the hotel and pick up my car more to come in a couple months :)….
The lady who just helped me was extremely helpful and pleasant..kudos to her!!
From the front desk gentleman, Mark, to the restaurant wait person, Maria, their service and friendliness were top notch!
This is Great Website with booking easy process.
Was a great website!
Very easy site to use. I called customer service with questions and she was wonderful. I will use this site again.
Enjoyed our night before we flew out and left our car for 16 days in your parking lot. You were very helpful and polite every time we spoke. The room was comfortable and clean. We would return again.