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Marjorie Welch ”
March 22, 2014 Verified
We booked two rooms through the website. When we arrived around ten p.m., the lot was full. At the front desk, I learned that every shuttle slot which would get the five of us to the airport to catch our six thirty flight was taken. I was told, we could get private transportation. Then, I was informed that the hotel only had one room, not the two I booked.People checking in intending to leave their four cars while they flew were told there were no spots in the lot and sent to a neighboring hotel where they had to pay forty dollars for the week. Around eleven p.m., we were told the hotel had found us rooms at a nearby Studio 6. The rooms were supposed to be queen doubles. Both were smoking kings. One had no air conditioning and the other a malfunctioning toilet. The owner took us to the airport in his own van and we paid thirty five dollars to park. Oh, by the way, the phone calls I made to your toll free number on Friday, March 14, while at the Quality have yet to returned. When can I expect my full refund from you?