Fairfield Inn & Suites by Marriott Arundel Mills BWI Airport HANOVER

This is one of the nicest Fairfields we have ever stayed in. "This property was clean, modern, & well decorated. It didn\'t look tired as many "airport" hotels look. The staff was friendly AND efficient. Our room was VERY clean & comfortable.The breakfast staff kept items refilled and accommodated those with special requests. The manager was buzzing around making sure all guests were taken are of. The shuttle to the airport doesn\'t run as many hours as some hotels but the gentleman who picked us up was cheerful, a safe driver, and on time. We highly recommend a stay here.

The overall facility was fine and the location was reasonably good (although not as close and convenient as Linthicum Heights area for flights out of BWI). Shuttle to BWI was great by an older gentleman. He was friendly, courteous and timely. Return shuttle was another story. We called hotel immediately upon retrieving our bags and the waited 45 minutes to get a return ride to hotel from airport. I had to call hotel twice to confirm we were going to be picked up. Other area hotel shuttles made 2-3 trips in and out of BWI in that time period. Also, the young female who was driving our shuttle made several hand held calls from her personal cell phone during our trip back to the hotel and even used her hand held cell phone for texting twice while sitting at stop signs and stop lights. This was very disconcerting as it is illegal in Maryland per many obvious signs to use a hand held cellular device while driving. Although the facility was fine, we will not be using it again due to the complaints noted. We stayed at Hamden Inn in Linthicum Heights subsequently and had a wonderful experience with a very friendly and accommodating staff.