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DoubleTree Suites by Hilton Seattle Airport/Southcenter WA - Reviews

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(6 Community Reviews) | 16500 Southcenter Parkway, SEATTLE, WA 98188
DoubleTree Suites by Hilton Seattle Airport/Southcenter, WA 98188 near

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Rating summary

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Location
Service
Value
Craig Taylor
July 09, 2023 Verified
 
We stayed at the Doubletree Suites by HIlton in Seattle when we were flying to Tennessee for our daughter\'s wedding. The only problem was that I booked the trip online as a reverse, meaning that we were flying out on a red eye so we needed t leave our car and then stay when we returned. When I checked me car in, I was told that this facility does not allow reverse stays. But, with prepayment (which I would expect anyway) they allowed me to do it. While in Tennessee, I became very ill and we had to postpone our flight. DoubleTree Suites was very accommodating and switched for one night later without any charge. The room was very nice and met our needs, I would recommend this hotel if you are in need of a place to stay in Seattle.
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Theresa Benboe
January 30, 2023 Verified
 
This is a great spot to stay before a flight/trip. It was clean and comfortable. It could benefit from some updating but I enjoyed having an extra sitting area. Ann at the front desk was a joy also.
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Deanna Green
January 03, 2023 Verified
 
Room was nice although I could smell a hint of cigarette smoke. Big suite with a couch and separate sleeping area. Bathroom small. Beds could use an upgrade as we found them springy and a little uncomfortable. Check in was fairly easy and whomever checked us in was polite. I booked a package that had breakfast provided , nothing was mentioned about this or any direction. Awesome cookies given on arrival…so yummy. We used the airport shuttle and he was on time. Pool open until midnight which is nice, Food at the lounge was really good and the server there was very friendly and attentive. The bad: We went to have the buffet breakfast in the morning, we were directed to the food and ate about half our meal when the waiter asked us for our vouchers. I told him we weren’t given any or provided information on this, although we did book with breakfast. He then told me that because we booked a third party they often lie about breakfast and we have to pay. He also mentioned that “ you also aren’t diamond members so that is another issue”I told him I would not pay and then proceeded to the front desk. The two ladies there were less than friendly. I explained the entire situation and also mentioned how the entire process was very confusing from even before checking in as we were told by another staff to cancel as they didn’t offer airport parking, even though I booked a package. I also was able to show them the reservation with breakfast mentioned. They reluctantly gave me the vouchers, At this point we had only been in the hotel for 9 hours and were leaving. Breakfast was okay. They did have fruit which was nice and hot plates but it wasn’t anything special. If you don’t have a voucher, it is about $23 per person USD to eat buffet. Extremely expensive. I am not sure I would stay here again, I hate the hierarchy of membership and being treated less than for not being part of this group. I am a Hilton member but was never asked for it on reservation or at check in. I have stayed at many other Hiltons and never treated this way before.
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Kirk Beckendorf
December 31, 2022 Verified
 
The Sleep and Fly package was reasonably priced, the room was great and the shuttle convenient. Just make sure you catch the Southcenter shuttle and not the DoubleTree SeaTac hotel shuttle. The signage on the two different shuttles is not very obvious.
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Miranda Raiche
September 11, 2022 Verified
 
excellent customer service, clean spacious room, thick clean linens, comfy bed and pillows. I just wish they offered free breakfast
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Richard Dennison
October 24, 2021 Verified
 
I was traveling out of the country and needed to stay near the airport because of an early leaving time. I also needed a place to park my car while gone. I have stayed at some places very near Seatac and the area is getting a little run down. I have driven by the Southcenter Double Tree driving by it so decided to give it a try. I was met at the door by a friendly staff and after checking in was given one of the best chocolate chip cookies ever. My night was comfortable and they got me to the airport with plenty of time
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