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Best Western Des Plaines Inn IL - Reviews

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(57 Community Reviews) | 1231 Lee Street, Des Plaines, IL 60018
Best Western Des Plaines Inn, IL 60018 near

Traveler Rating

Excellent
20
Good
33
Average
4
Poor
0
Bad
0

See reviews for

Business
1
Couples
21
Families
24
Friends
4
Solo
3

Rating summary

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Location
Service
Value
May 28, 2015 Verified
 
Convenient to the airport, friendly shuttle drivers, good breakfast, appreciated the fact that we could leave our car there for two weeks.
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April 09, 2015 Verified
 
We liked the location of this hotel and the price to stay and park for over a week. There are several fast food and other restaurants within a couple miles. The shuttle was on time and quick with a friendly driver. The pool was ok and the room was fine for a night.
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April 02, 2015 Verified
 
Everything went as expected. Our room was clean and comfortable and quiet. Our shuttle to the airport was on time and the shuttle back to the hotel was prompt also. Friendly staff and drivers. Would definitely stay here again!
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February 09, 2015 Verified
 
clean rooms friendly helpful staff. Breakfast was available early for our 6:00 am shuttle. Shuttle great. Room was a bit loud - could hear alarm going off in another room.
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January 13, 2015 Verified
 
Park and stay to ORD was excellent. Shuttle service was very convenient. They even opened up breakfast early so that we could have something before we left for our flight.
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January 29, 2014 Verified
 
We stayed at the Des Plaines Best Western Om Jan 17th and left my car there until Jan 28th. We were told by the shuttle driver that upon return go to the baggage pick up area of O'Hara airport and use the underground walkway to the other side of the shuttle pick up area. We were told to call the hotel and if the shuttle driver was not out there we could call Community Cab and the desk clerk would pay them. A different company answered the phone and were told both companies work together. The cab company and the desk clerk could not agree on where to meet the cab. We made several calls Tuesday night at midnight and were exhausted after working a mission project in Haiti for 10 days and looking at a 3 hour drive home to Wisconsin. We kept getting different people when we called about where we would be picked up. We were told 5 yes 5 different areas for pick up. After an hour running around the pick up area in below zero temps we by chance saw a Community Cab and got a ride to the hotel. The driver said this happens frequently. He was a great driver and has excellent customer service skills. He said this happens frequently. Our group that goes to Haiti would use this Hotel frequently if the pick up issue is resolved. My suggestion would be to write it all out with the correct names of these companies and exact location for pick up. A very cheap solution that would bring your otherwise great operation a notch above everything else around the airport. Any questions can be directed to [email protected] and I will respond.
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January 19, 2014 Verified
 
I though I was booking at a hotel we had stayed at about a year ago. I was pleasantly surprise when we arrived and it was not that same hotel. This was a much nicer, cleaner and more modern than the previous hotel. I have bookmarked it for future travel we will have from the Chicago area.
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