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Best Western Hotel & Conference O'Donnell St Baltimore MD - Reviews

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(33 Community Reviews) | 5625 O\'donnell Street, Baltimore, MD 21224
Best Western Hotel & Conference O\'Donnell St, MD 21224 near

Traveler Rating

Excellent
11
Good
21
Average
1
Poor
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Couples
17
Families
14
Friends
2
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0

Rating summary

Cleanliness
Location
Service
Value
David Golub
October 09, 2025 Verified
 
Rooms were pretty clean, major repairs needed in the lobby restrooms, food in the restaurant was good, breakfast included was nice. Website was confusing as I booked 2 rooms but only 1 came with the shuttle to the cruise terminal included. Had to purchase the 2nd shuttle at the desk
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Judith Thomas
June 09, 2025 Verified
 
Good 1 night stay before cruise. Transport to cruise was good. Transport from cruise to hotel was horrible after waiting almost an hour at port we ended up calling an uber. Very stressful
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Timothy Strunk
January 27, 2024 Verified
 
My stay at the Best Western on O\'Donnell St. was generally pleasant, with a well-appointed hotel and a Park-n-Sleep package that offered good value. However, my experience was marred by the transportation logistics from the hotel to the ship. While I recognize the complexities of moving large groups of people, the process seemed disorganized and disjointed. The information provided initially did not align with the actual experience, leading to confusion and frustration. Improvements in communication and coordination between the hotel and transportation services could significantly enhance the overall guest experience. Despite the hiccup in logistics, the hotel itself and the Park-n-Sleep package were commendable. I hope future stays see enhancements in the transportation process for a smoother overall experience.
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MARGARET MARTIN
November 08, 2023 Verified
 
Clean and pleasant environment. They\'ve a restaurant and bar on the premises which is great - so nice to have a bite right there when you land for the night, and not have to venture out. Staff is lovely. The included breakfast buffet was awesome, full of just about anything you\'d want. The included shuttle service was wonderful too, well arranged. They were at the port waiting for us when we got off the ship. Our vehicle was parked there for the duration of the cruise too, no issues there. We would definitely recommend this hotel, and we will choose it again should we venture out to Baltimore in the future. Cheers to Best Western!
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Ping Kit Ho
April 21, 2023 Verified
 
Room is good. Shutter bus service is excellent. Parking is good and safe. Good deal.
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Kris Ricci
April 01, 2022 Verified
 
Very courteous
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Robert Hebert
February 12, 2022 Verified
 
We have been using this hotel for years now when we cruise out of Baltimore. The staff is super nice and, if something is not right in your room, they will rectify the situation immediately. The hotel could use some updating but I will definitely stay there again.
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Ellen Binkley
November 29, 2019 Verified
 
Great place to park, sleep and cruise from. Good breakfast included in the morning. Shuttle service to inner harbor a big plus.
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Emmanuel Casseus
August 19, 2019 Verified
 
Great value in the Park and cruise. Very nice staff. Shower system needs improvement
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January 04, 2018 Verified
 
Arrived night before Cruise, restful stay
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