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Surestay Hotel by BEST WESTERN Phoenix Airport AZ - Reviews

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(14 Community Reviews) | 3037 East Van Buren Street, Phoenix, AZ 85008
Surestay Hotel by BEST WESTERN Phoenix Airport, AZ 85008 near

Traveler Rating

Excellent
4
Good
9
Average
1
Poor
0
Bad
0

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Business
0
Couples
7
Families
1
Friends
0
Solo
3

Rating summary

Cleanliness
Location
Service
Value
Bill Harrison
January 15, 2026 Verified
 
Staff was very helpful and cheerful even though he was by himself and stressed by volume of work needing to be done. Facilities were clean and modern. Would have given 5 stars if room was carpeted. Could hear people above walking around and we both do stretches on the floor in the morning. It seems to be the trend for hotels to eliminate carpeting I guess for easy cleaning but we both are disappointed by it.
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Linda Sunstad
July 14, 2025 Verified
 
Especially like the locked car park section. Friendly desk person and clean room.
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Elizabeth Luttrell-Wilson
June 06, 2025 Verified
 
It was so relaxing to know our car was secure when we left for vacation. Loved having a free shuttle to the airport.
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Willman Carter
April 07, 2019 Verified
 
Our first stay at this location, and was impressed. We will stay here on our return trip, and will probably stay here on some of our future trips. Pleasant staff, large clean rooms and good amenities... and a good location!
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September 08, 2018 Verified
 
Pleasant, clean, quiet and safe. Enjoyed the pool whike it was 109 degrees outside. The air con was bothersome because it’s right next to the bed and blows cold air right onto us. We decided to sleep crosswise on the bed so the air blowing on us wouldn’t be so cold. Bed was very comfortable. Couldn’t figure out what was on tv. But tv’s with commercials and noisy blowy air cons are my nemisis and just about every hotel is the same in that respect. Customer service was good. Breakfast offered was meager but appreciated. Free shuttle was outstanding
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September 18, 2017 Verified
 
Hotel was clean, staff was very friendly, beds were comfortable. They provide safe place to leave your vehicle and free shuttle to airport. Would definitely stay here again. I traveled September 2017 but the review process didn't have choices after March.
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January 19, 2017 Verified
 
Was happy to be able to leave our car at the hotel while we vacationed.
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September 21, 2016 Verified
 
Hotel was clean and the service to and from the hotel was efficient. The shuttle is used by several hotels and the return also serves other parking lots so there is the potential for several stops to get to the airport and back. But basically we caught the shuttle back quickly and have no complaints.
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August 07, 2016 Verified
 
Nice and close to airport.
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May 25, 2016 Verified
 
Excellent for the purpose. Night receptionist quite unfriendly thought. Morning one, a doll. Breakfast is not good,but gets you going with something in the stomach.
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