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Holiday Inn Express Romulus / Detroit Airport MI - Reviews

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(69 Community Reviews) | 7680 Merriman Road, Romulus, MI 48174
Holiday Inn Express Romulus / Detroit Airport, MI 48174 near

Traveler Rating

Excellent
41
Good
27
Average
0
Poor
0
Bad
1

See reviews for

Business
3
Couples
29
Families
29
Friends
6
Solo
2

Rating summary

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Location
Service
Value
Diane Mettler
March 01, 2023 Verified
 
Room very clean. Park and fly process very smooth and easy.
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John Hruden
February 13, 2023 Verified
 
Got in late at night, and had an quick and easy check in, and they are located right next to the parking n fly lot
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Linda Deveson
March 05, 2023 Verified
 
Very friendly & helpful staff. Check in was quick & easy. Had a great night sleep. The property was very organized & clean. The park & fly was very smooth & VERY helpful it was so close. We will stay here again.
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Robert McDonald
February 16, 2023 Verified
 
We had an international flight early the next morning and opted to stay near the airport the night before. Very convenient and well organized. Everything went smoothly as planned!
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Keith Trubey
January 22, 2023 Verified
 
Hailey was very friendly when I called and when we arrived!!! The room was very clean and bed was very comfy??????. Parking convenient
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GERALD Almy
January 22, 2023 Verified
 
Fast and friendly check in and out. Quiet sleep conditions
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LeeAnn Lowery
January 11, 2023 Verified
 
We always puck this hotel option whenever we need to fly out early the next day. We get a great night’s sleep and awaken refreshed and ready to begin the day’s journey!
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Ann Fredrickson
December 25, 2022 Verified
 
Byron, at the front desk, was AMAZING!!! This guy needs a promotion and a raise. He is friendly, knowledgeable and goes above and beyond. The other employees I encountered were also friendly (with the exception of two...details below). The hotel was very clean and modern. Great selection of breakfast items and they even have a tiny snack area (for purchase) near the front desk. The shuttles were prompt and the drivers were also very friendly. My only complaint and reason for the 4 star review is due to the two women (Tracy-manager and front desk clerk) who work the night shift. My flight was canceled and I had to return to the hotel. And....I noticed they charged me more than $180 above what my bill said. The original desk clerk was not helpful at all.... she even told me I needed to call corporate to have them issue me a refund. She also didn\'t bother to see if my room was still under my name (it was....Byron knew that many flights were getting canceled and left my room under my name, on the chance my flight got canceled and I\'d need to return hours later). After getting nowhere with the original desk clerk, I asked for the manager. While Tracy attempted to help me, she also hung up on me when she said she needed to look something up. She didn\'t attempt to get me back on the phone....I had to call back and it rang for over a minute before anyone picked up. For the record....there were THREE ladies behind the counter when I made it back to the hotel and the place was empty so there was no reason for the phone to not be answered sooner. The women working the night (after 9pm) shift are the only reason I\'m giving 4 stars.....everything else about the hotel, the shuttle, the other employees and Byron get a 5plus! If I return, I\'ll be sure to avoid the night desk staff as they were unhelpful at best.
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Helena Witkowski
December 29, 2022 Verified
 
This was my first time using a Park, Sleep, Fly service and it was excellent all around. We came into town the night before our flight to avoid the icy roads and blizzard conditions predicted on our flight day. This was the best decision ever. The hotel was clean and comfortable. The staff knowledgeable and friendly. The bed was so cozy and just soft enough; we slept really well. In the morning there was a free breakfast with coffee, eggs, biscuits, turkey sausage, bacon, fruit and more. Shuttle service was efficient and easy. All of this, plus 8 nights included of secure parking. What an incredible value! Would definitely recommend for stress free travel, especially for early flights or inclement weather. Thank you Holiday Inn Romulus and Park Sleep Hotels!
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Serge Ecoiffier
December 14, 2022 Verified
 
We had an early flight the next morning. The Hilday Inn Express Romulus is not only close to the Detroit airport (DTW), it has the QuickPark entrance right next to it. The one night stay includes up to 8 nights at this parking lot along with free shuttle to and from the airport. The room, two queen beds, was very clean and comfortable. The gym is accessible all day and night, simply use your room key to get in. Almost forgot. Breakfast is also included. It is more than majority of hotels we\'ve been to. It included bacon, turkey sausages, bagels, cinnamon buns, cereals, yogourt, etc. It may vary on morning you go. It was a perfect relaxing night before an early flight.
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