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Best Western Des Plaines Inn IL - Reviews

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(57 Community Reviews) | 1231 Lee Street, Des Plaines, IL 60018
Best Western Des Plaines Inn, IL 60018 near

Traveler Rating

Excellent
20
Good
33
Average
4
Poor
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Business
1
Couples
21
Families
24
Friends
4
Solo
3

Rating summary

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Value
January 01, 2018 Verified
 
My wife and I had an early flight from O'Hare for our honeymoon on New Year's Eve. To ensure snowy roads and traffic did not ruin our chances to make our flight, we booked a room at the Best Western ... and were able to leave our car there for 14 nights while we were on vacation. While a "regular" hotel with just 3 floors, the property was great. The room and hallways were immaculate. Even with a family of kids right down the hall, the room was quiet. No ambient highway noises either. We go a great night's sleep on a comfortable bed. In the morning, the breakfast had items that even my wife with many food allergies could eat. We booked a shuttle for 6:30am. When it didn't arrive by 6:40am, the desk clerk simply called an Uber for us (hotel paid). Great customer service and concern for the hotel guest. There are literally dozens and dozens of restaurants in the area, so we took short drive to dinner. There have a room service menu, but we wanted to get out and sit at a table and be served on the night before we traveled. Parking is easy ... and they offer long-term parking for up to 14 days while you vacation. By the way, there is an indoor lap pool we didn't get a chance to use, and a small fitness center. Both in great condition. It is not fancy, but it is very comfortable, clean, quiet and accommodating. We were very, very happy with our stay.
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December 13, 2017 Verified
 
BW Des plaines is a bit older as far as facilities go, but it is kept clean and the staff is very friendly. We took advantage of the park, sleep , fly program where we park our vehicle at the hotel, get a hotel shuttle to the airport, then, when we returned, we just advised we were ready for pick up and the Hotel sent the shuttle over. I saw several reviews where the Hotel dropped the ball on the shuttle, but I had a discussion with the Front Desk when I came in and they said the problems were behind them and I will tell you that our drop off and pick up went off without a hitch. I would highly recommend Best Western Des Plaines if you're looking for a place somewhat near O'Hare.
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October 22, 2017 Verified
 
The location is ok & safe, cars are fenced in. The beds were very comfortable. The staff was great! They even made us a to go breakfast bag since we had to be at airport very early.
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October 02, 2017 Verified
 
Everything at this hotel was great period!
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September 27, 2017 Verified
 
It was very good and very helpful in the early flight
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September 28, 2017 Verified
 
Excellent Shuttle service to and from ORD airport. Clean lobby and recent room update for room I had. No hot breakfast, but adequate. Front desk personnel very competent. Good fenced parking for park and fly at back side of building with adequate stall spacing.
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September 03, 2017 Verified
 
We use stayparkfly services a lot and am often disappointed but we were very pleased with this one! The staff is very friendly and accommodating, the property is clean and well maintained and it is very convenient to O'Hare. We found an awesome restaurant a block away that we will visit when we get back to pick up our car. We were there Sept 1 but the site won't let me select past March 2017.
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July 26, 2017 Verified
 
This is a very good hotel property: 3 adults had a nice & clean room, good beds, quiet & restful night sleep before early flight from O'Hare. All this for a good value as an overnight stay with car parking for the week we were gone. Front desk staff were helpful & responsive. Airport shuttle driver, Ben, picked us up at 4:00 AM, there exactly on-time as promised, and he was very pleasant and personable at that hour! My only critique: the night lights covering the back parking lot where we left our car for a week did not work, leaving the lot in complete darkness. While the neighborhood did not give me cause to worry, and the front desk staff assured me my car would be safe, I encouraged them to get the several lights fixed. Hopefully they did.
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June 13, 2017 Verified
 
I was pleased with the staff and the room. The shuttle wars on time and it was convenient for us to get to the airport quickly or our early morning flight.
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June 25, 2017 Verified
 
Hotel staff was very friendly. Hotel was very clean and rooms were just renovated so beds were firm and comfortable. Much better than I expected considering affordable price.
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